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Alma Lasers™ adheres to the most aggressive Customer Support philosophy in the industry. Our Service Representatives and Technicians are standing by, both during normal operating times and after hours. The vast majority of issues are resolved on the first call. However, our Depot Service program lowers downtime to less than twenty-four hours in most cases. Furthermore, our Extended Service Agreements grant business owners the ability to control system maintenance cost. Support is also the direct link between customers and development, collecting the feedback that assists us in fine tuning our processes and staying on the cutting edge of innovation.